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Refund Policy

Introduction

At Freedom Rest LLC, we strive to provide our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund Policy below for details on returns and refunds.

Eligibility for Refunds

  • To be eligible for a refund, your item must be unused and in the same condition that you received it.

  • It must also be in the original packaging.  

  • You must request a refund within 30 days of receiving your order.

  • To complete your return, we require a receipt or proof of purchase.

Initiating a Return

  • To initiate a return, please contact our customer service team at [Your Email Address] or [Your Phone Number] with your order number and reason for return.

  • We will provide you with instructions on how to return your item.  

  • [If you provide return shipping labels: Example: We will provide you with a prepaid return shipping label.]

  • [If the customer pays return shipping: Example: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.]

Refund Process

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • We will also notify you of the approval or rejection of your refund.  

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number] business days.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company, it may take some time before your refund is officially posted.  

  • Next, contact your bank. There is often some processing time before a refund is posted.

  • If you’ve done all of this and you still have not received your refund,

  • please contact us at [Your Email Address].

Shipping Returns

  • To return your product, you should mail your product to: [Your Physical Address].  

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • If you are shipping an item over $50 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Information

  • If you have any questions about our Refund Policy, please contact us at:

Email: [Your Email Address]

Phone: [Your Phone Number]

Address: [Your Physical Address]

Policy Updates

  • Freedom Rest LLC reserves the right to modify this Refund Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

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